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This article relates to both v1 and v2 machines. V2 machines were released in October 2020. If you would like to determine if you have a v1 or a v2 machine, please read this article here.
If you find that a ball gets stuck behind the two throwing wheels, the machine may shut down to prevent damage to the circuit board. Follow the steps below to clear the ball jam:
For V1 machines:
Please turn the machine off at the master switch under the machine, remove the carousel (never bend the wire to remove the carousel unless necessary and be sure to bend it back after you have finished) and clear the ball jam. Once the machine is clear again, please check the reset switch next to the master switch on the base of the machine. If the switch is solid, please press it, then turn on the master switch and turn your machine back on.
If you find that the throwing wheels don’t turn, it is because the reset switch under the machine has not been pressed. Once pressed the wheels will start turning again.
For V2 machines:
Please turn the machine off at the master switch on the control panel, remove the carousel with the help of the instructional videos below and clear the ball jam:
Removing the carousel:
Installing the carousel:
Once the machine is clear again, turn on the master switch and turn your machine back on.